Relationship with Stakeholders

The CITIZEN Group’s Stakeholders

The CITIZEN Group aims to both contribute to a sustainable society and achieve its own growth through the realization of its corporate philosophy. In our business operations, we practice CSR while involving all our stakeholders based on the Group Code of Conduct, which aligns with the spirit of the United Nations Global Compact. In addition, the key to maximizing the value we provide to society is to incorporate the requirements and expectations of our diverse stakeholders into our management. Therefore, we strive to realize our corporate philosophy by building strong relationships of trust with our stakeholders through close communication and meeting their requests and expectations through our business activities.

Stakeholder Engagement

Just as in previous years, in FY2025, we implemented various engagement measures to involve our business partners in our efforts to achieve sustainable procurement. At the request of business partners who use our products and services, we responded to their ESG questionnaires. We also in turn sent a self-assessment questionnaire (SAQ) and distributed briefing materials to our business partners to ensure close communication with them, as well as conducting supplier audits and employee engagement surveys. Within the Group as well, we implemented measures to strengthen employee engagement, including stress checks related to work style changes.