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The CITIZEN Group Code of Conduct

Thorough Permeation of The CITIZEN Group Code of Conduct

The CITIZEN Group Code of Conduct serves as a guiding standard for actions and decisions that align with The CITIZEN Group’s corporate philosophy. The CITIZEN Group aims to be a corporate group "Loved by citizens, working for citizens," as envisioned in its corporate philosophy, not only achieving its own growth but also contributing to the sustainable development of society. This Code of Conduct is available in nine languages, including Japanese, and has been distributed across all our business sites in each country where we operate. All executives within the Group must submit a written commitment to adhere to the principles outlined in the Code of Conduct. Furthermore, Code of Conduct promotion staff have been appointed at each of our business locations to implement awareness-raising initiatives, including displaying informative posters and distributing portable reference cards, while taking into account the distinct cultural and regional contexts of each location.

We also provide our employees in Japan with annual online training to further bolster these awareness efforts. In FY2025, of the 6,389 domestic employees, 6,374 participated in the training, achieving an attendance rate of 99.8%.

The CITIZEN Group Code of Conduct

  1. Act responsibly toward society and strive to enhance corporate value through innovation.
  2. Create and promote products and services that are safe and reliable, with due consideration for human rights, the environment, and quality.
  3. Engage in business practices throughout the entire supply chain that are fair, transparent, open to competition, and responsible.
  4. Respect human rights, diversity, equity, and inclusion, and strive to create a comfortable work environment where psychological safety is ensured.
  5. Promote appropriate resource management and climate change mitigation measures with the aim of realizing a sustainable future.
  6. Manage and protect company assets in an appropriate manner, and be committed to AI ethics, data protection, and cybersecurity.
  7. Ensure transparent disclosure of information, avoid conflicts of interes. and abstain from actions that would harm the company’s long-lasting values.
  8. Strive to behave as good corporate citizens, walking hand in hand with the local community and contributing to the realization of a sustainable society through dialogue and collaboration.
  9. Establish crisis management and business continuity systems, and strive to enhance resilience, ensure appropriate information disclosure, and respond promptly.
  10. Top management shall lead the implementation and dissemination of this Code of Conduct and fulfill its responsibilities regarding ethics, compliance, and corporate citizenship.

Permeation Activities for The CITIZEN Group Quality Code of Conduct

To fulfill its corporate responsibility as a manufacturer, The CITIZEN Group has also established The CITIZEN Group Quality Code of Conduct as action guidelines that executives and employees must adhere to regarding manufacturing. This code clearly states our approaches to and values concerning manufacturing based on "2. Create and promote products and services that demonstrate our commitment to safety, quality, and the environment" in The CITIZEN Group Code of Conduct. By achieving permeation of the Quality Code of Conduct throughout the Group, we aim to ensure even more thorough quality compliance.

We are committed to fostering Group-wide awareness of The CITIZEN Group Quality Code of Conduct through various opportunities, including training for newly appointed directors and new employees, e-learning for all employees, poster displays, information sharing on the intranet, and feature articles in the company newsletter. Our awareness-raising initiatives encompass our overseas business sites as well, where we display posters translated into local languages.

CSR Awareness Survey

Every year, The CITIZEN Group conducts a CSR awareness survey of management and employees, including temporary employees, of its operating companies (15 companies in Japan in FY2025) to ascertain the level of evaluation and penetration of CSR and corporate ethics, as well as to identify and address future CSR issues.

In the survey, nearly 90% (87%) of respondents answered "Yes" to Q2 "Do you know about the Compliance Hotline?" and 54% answered "Yes" to Q3 "If you detect a violation of the Code of Conduct that you think will be difficult to consult your superior about in the future, will you use the Compliance Hotline?" exceeding 50% for the second consecutive year. Meanwhile, the percentage of respondents who answered "No" to Q3 has declined to 8%, of whom 24%, when asked the reason, selected "Because I am concerned about whether confidentiality will be protected." This suggests a lack of understanding of the whistleblower protection system among employees, revealing the need for continued awareness-raising efforts.

Q1. Do you think that CSR activities enhance the Group’s corporate value?

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Q2. Do you know about the Compliance Hotline?

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Q3. If you detect a violation of the Code of Conduct that you think will be difficult to consult your superior about in the future, will you use the Compliance Hotline?

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［Response rate of CSR awareness survey］
  • FY2021：90.3％（Number of respondents 6,262／Number of subjects 6,938）
  • FY2022：94.5％（Number of respondents 6,580／Number of subjects 6,964）
  • FY2023：93.6％（Number of respondents 6,080／Number of subjects 6,497）
  • FY2024：93.8％（Number of respondents 6,136／Number of subjects 6,540）
  • FY2025：93.9％（Number of respondents 5,996／Number of subjects 6,383）
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