Relationship with Stakeholders

The CITIZEN Group’s Stakeholders

The CITIZEN Group aims to contribute to a sustainable society and achieve growth for the Group through the realization of its corporate philosophy. In developing our business, we practice CSR with the participation of all employees based on the Group Code of Conduct, which is in the spirit of the United Nations Global Compact. In addition, in order to maximize the value we provide to society, it is important to incorporate the demands and expectations of our diverse stakeholders into our management. Therefore, we aim to realize our corporate philosophy by building strong relationships of trust through close communication with our stakeholders and by conducting business activities that meet their requests and expectations.

Multi-stakeholder Policy

Based on our corporate philosophy, "Loved by citizens, working for citizens." we have established a Multi-stakeholder Policy to work appropriately with multi-stakeholders with the aim of co-creating value with a diverse range of stakeholders.

• Multi-stakeholder Policy (PDF: 328 KB) (in Japanese only)

Stakeholder Engagement

Just as in previous years, in FY2024, we implemented various engagement measures to enable our business partners to achieve sustainable procurement. At the request of business partners who use our products and services, we responded to their ESG questionnaires. We also conducted a self-diagnosis survey by sending a self-assessment questionnaire (SAQ), delivered video briefings, and carried out fact-finding surveys and on-site supplier inspections (equivalent to audits), as well as an employee engagement survey. Within the Group, we also implemented measures to strengthen employee engagement, including stress checks related to work style changes.