Relationship with Stakeholders

The CITIZEN Group’s stakeholders

The CITIZEN Group aims to contribute to a sustainable society and achieve growth for the Group through the realization of its corporate philosophy. In developing our business, we practice CSR with the participation of all employees based on the Group Code of Conduct, which is in the spirit of the United Nations Global Compact. In addition, in order to maximize the value we provide to society, it is important to incorporate the demands and expectations of our diverse stakeholders into our management. Therefore, we aim to realize our corporate philosophy by building strong relationships of trust through close communication with our stakeholders and by conducting business activities that meet their requests and expectations.

Multi-stakeholder Policy

Based on our corporate philosophy, "Loved by Citizens, Working for Citizens," we have established a Multi-stakeholder Policy to work appropriately with multi-stakeholders with the aim of co-creating value with a diverse range of stakeholders.

Stakeholder Engagement

In FY2022, we created several engagement measures to achieve sustainable procurement practices in an effort to satisfy a priority measure of our Mid-Term Corporate Strategy 2021, namely, the “promotion of sustainable management.” Moreover, at the request of business partners who use our products and services, we responded to the ESG questionnaire. In-house, given the need to protect against the spread of COVID-19, we completed a self-assessment questionnaire, delivered video briefings, and undertook fact-finding surveys (equivalent to audits) and employee engagement surveys remotely. We also conducted stress checks on work style changes and distributed questionnaires to non-Japanese employees in Japan to strengthen employee engagement.