Watches
Here we outline our four businesses, through which we contribute widely to the lives of people around the world.
Machine tools
Citizen began production of machine tools in 1936, utilizing the technologies and know-how developed through the manufacture of watch parts. Our products contribute to the development of manufacturing industries all over the world.
Corporate Philosophy
Loved by citizens, working for citizens.
CITIZEN's corporate philosophy, "Loved by citizens, working for citizens" is to
deeply contribute to the lives of people around the world through the manufacturing of products that are loved and trusted by citizens.
Message From President & CEO
Crafting a new tomorrow Towards sustainable value creation
IR Library
CITIZEN REPORT(Integrated Report)
Top Management
By further promoting sustainable management, we aim to become a company that can create value sustainably
Sustainability Management
CITIZEN Group’s Sustainable Management
- TOP
- Sustainability
- Sustainability Management: The CITIZEN Group Code of Conduct
The CITIZEN Group Code of Conduct
Thorough Permeation of The CITIZEN Group Code of Conduct
The CITIZEN Group Code of Conduct serves as a guiding standard for actions and decisions that align with The CITIZEN Group's corporate philosophy. By realizing this philosophy, The CITIZEN Group aims to foster its growth while contributing to the development of a sustainable society, embodying the ethos of being a company "Loved by citizens, working for citizens." This Code of Conduct is available in nine languages, including Japanese, and has been distributed across all our business sites in each country where we operate. All executives within the Group must submit a written commitment to adhere to the principles outlined in the Code of Conduct.
Furthermore, dedicated individuals responsible for promoting the Code of Conduct have been appointed at each of our business locations. We engage in comprehensive awareness-raising endeavors, taking into account the distinct cultural and regional contexts of each location. These initiatives include activities such as displaying informative posters and distributing booklets and portable reference cards.
We annually conduct online training sessions for our employees in Japan to further bolster these awareness efforts. In FY2024, of the 6,214 domestic employees, 6,200 participated in the training, achieving an attendance of 99.8%.
The CITIZEN Group Code of Conduct
- Act responsibly towards society and strive to raise the corporate value of The CITIZEN Group.
- Create and promote products and services that demonstrate our commitment to safety, quality, and the environment.
- Engage in business practices that are fair, transparent, open to competition, and responsible.
- Respect human rights and diversity, and provide a safe and pleasant working environment.
- Recognize the importance of environmental conservation, and take voluntary and proactive measures.
- Manage and protect company assets in an appropriate manner.
- Abstain from actions that would harm the company’s long-lasting values.
- Strive to contribute to regional communities in which we operate.
Permeation Activities for The CITIZEN Group Quality Code of Conduct
In order to fulfill our responsibilities as a manufacturing company, The CITIZEN Group has also formulated The CITIZEN Group Quality Code of Conduct, which clearly states our approach to manufacturing and values based on "2. Create and promote products and services that demonstrate our commitment to safety, quality, and the environment" in The CITIZEN Group Code of Conduct. This code is aimed at further ensuring thorough quality compliance.
The CITIZEN Group strives to disseminate The CITIZEN Group Quality Code of Conduct through various opportunities, including training for newly appointed directors and new employees, e-learning for all employees, poster displays, disclosure on the intranet, and feature articles in the company newsletter.
We are also working to disseminate the Quality Code of Conduct to our overseas business sites by displaying posters translated into various languages.
CSR Awareness Survey
Every year, the CITIZEN Group conducts a CSR awareness survey of management and employees, including temporary employees, of its operating companies (15 companies in Japan in FY2024) to ascertain the level of evaluation and penetration of CSR and corporate ethics, as well as to identify and address future CSR issues.
In answering Q2 "Do you know about the Compliance Hotline," 88% of the respondents selected "Yes." For Q3, whether they will use the Compliance Hotline in a relevant situation, 53% of the respondents answered "Yes," exceeding 50% for the second consecutive year. On the other hand, the percentage of respondents who answered the same question with "No" has declined to 9%, but, when asked about the reason, 24% of them selected "Because I am concerned about whether confidentiality will be protected." This suggests a lack of understanding of the whistleblower protection system among employees, revealing the need for continued awareness-raising efforts.
Q1: Do you think that CSR activities enhance the Group’s corporate value?
Q2: Do you know about the Compliance Hotline?
Q3: If you detect a violation of the Code of Conduct that you think will be difficult to consult your superior about,
will you use the Compliance Hotline?
- ［Number of Respondents］
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- FY2020: 7,291 out of 8,200 employees (from 17 Group companies surveyed; response rate of 88.9%)
- FY2021: 6,262 out of 6,938 employees (from 15 Group companies surveyed; response rate of 90.3%)
- FY2022: 6,580 out of 6,964 employees (from 15 Group companies surveyed; response rate of 94.5%)
- FY2023: 6,497 out of 6,080 employees (from 15 Group companies surveyed; response rate of 93.6%)
- FY2024: 6,136 out of 6,540 employees (from 15 Group companies surveyed; response rate of 93.8%)