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Privacy Policy

Handling of Personal Information

We, Citizen Watch Co., Ltd. ("Citizen") will post the handling of personal information acquired in connection with our business activities as follows.

Click here for Citizen's Personal Information Protection Policy.

Please refer to the website of relevant services for the handling of personal information concerning the services listed below. If there is any discrepancy in text between the website of the relevant service and this "Handling of Personal Information", the website of the relevant service will take precedence.

1. Purpose(s) of the utilization of personal information

The purpose of using personal information in our business activities (Click here to learn more about our operations.) is as follows. Meanwhile, personal information regarding officers and employees of our company will be notified, disclosed or clearly indicated to those concerned separately from this announcement.

  1. (1) Personal information of our customers
    • (i) To respond to orders, etc.
      • To confirm the contents of products and services;
      • To bill for products and services, and to confirm whether payment has been made and the status of payment;
      • To ship and provide products and services;
      • To send products, rewards for questionnaire surveys and monitor surveys, and monitor products to winners and participants of campaigns and events.
    • (ii) To provide services for members;
      • To provide services for members;
      • To provide a login function to the service site for members;
      • To provide information on services for members, changes in the terms of use, and other operational information;
      • To provide operational information such as the registration status and the use status;
      • To respond to acts that violate the our terms of use, policies, etc. regarding services for members.
    • (iii) To provide information
      • To provide product information (including catalogs, etc.), information on campaigns, events, questionnaire surveys, monitor surveys, and other information regarding products and services handled by us, our group companies, or our business partners, by sending or displaying advertisements such as mail magazines and direct mail;
      • To provide support and maintenance information on products and services handled by us, our group companies, or our business partners, including, by sending or displaying advertisements such as mail magazines and direct mail;
      • To customize the information on the Service pages and the delivery of advertisements according to the age, occupation, gender, hobbies and preferences, etc. of the customer.
    • (iv) To manage campaigns, events, etc.
      • To operate and manage campaigns, events, questionnaire surveys, monitor surveys, etc. related to products and services handled by us, our group companies, or our business partners.
    • (v) To help product development and marketing activities, etc.
      • To conduct, compile, and analyze questionnaire surveys and monitor surveys, to create and analyze statistical materials, and to collect and analyze data in order to plan, develop, and improve the products and services handled by the Company and in order to utilize them in sales, marketing, and sales activities.
    • (vi) To respond to inquiries, after-sales service, etc.
      • To respond to and confirm inquiries and consultations regarding services, and to record such responses;
      • To issue warranties for products, and to respond to, confirm, and record after-sales services such as repair, support, and maintenance.
  2. (2) Personal information of officers and employees of business associates
    • For necessary business contacts, business negotiations or meetings, and related procedures;
    • For information management of business associates and transaction details;
    • For access control and safety control of facilities in our company;
    • For fulfillment of contract, etc.;
  3. (3) Personal information relating to shareholders
    • For the exercise of rights or fulfillment of obligations under the Companies Act and other laws and regulations;
    • For management based on laws and regulations;
    • For other communications;
  4. (4) Personal information about job applicants, internship applicants, and retirees
    • For the implementation and management of work related to recruitment and internship;
    • To provide or contact recruitment information, etc., for recruitment applicants and internship applicants;
    • In order to respond to labor-related laws and regulations concerning retirees and to communicate as necessary;

If it is deemed that the purpose of use is clear from the situation of acquisition, notification on the purpose of use may be omitted.
Please note that information obtained through the products and services of our company (including our website / apps.) may be used in conjunction with personal information already retained by our company. In that case, we will also manage personal information and related information in accordance with our Personal Information Protection Policy.

2. Purpose of use of retained personal data

The purpose of using the retained personal data is the same as the description of "1. Purpose of use of retained personal data" above.

3. Provision of Personal Data

We will not provide personal data held by us to any third party, except in the following cases or as otherwise stated in this policy:

  • The individual concerned has given prior consent;
  • The release of the personal data is required by law;
  • The release of the personal data is necessary for the protection of the life, body, or property of an individual, and it is difficult to obtain the consent of the individual;
  • The release of the personal data is particularly necessary to improve public health or promote the sound growth of children, and it is difficult to obtain the consent of the individual;
  • It is necessary to cooperate with a national agency, a local public body, or a person or organization entrusted by either of the foregoing in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual concerned is likely to impede the execution of such affairs;
  • Our business, including the provision of personal information, is taken over due to a merger, corporate separation, business transfer, or other reasons;
  • It is deemed necessary to disclose the personal information to a credit card issuer, credit card settlement agent, or other financial institution for the purpose of preventing or investigating the fraudulent transaction.
  • We provide a provider of a fraudulent use detection service with information necessary for detecting any fraudulent use of a credit card or any other means of payment, and subsequently receive the results of the determination of such fraudulent use from said provider.
  • In addition to the above, we provide personal data held by us to point program providers, credit card companies, and financial institutions by sending electronic data in a format designated by the provider. The purpose of the provision of such personal data is to allow the recipient to estimate the attributes of the person presumed to be the relevant individual based on the personal data provided by us, based on his/her behavioral history, etc., and for us to receive a summary of such attributes as statistical information. In such a case, we will enter into an agreement with the relevant provider regarding the provision of personal data.

4. Joint use of personal data

When we use personal data jointly with a specific person/persons, we will notify the relevant individual of this fact and the items of the personal data to be used jointly, the scope of the joint users, the purpose of use by the person/persons who use(s) the personal data, and the name of the person responsible for the management of the personal data, or put it in a readily accessible condition for the relevant individual.

5. Request for disclosure, amendment, deletion or discontinuance of usage of retained personal data

Please refer to the “8. Procedure for disclosure, amendment, and deletion etc. of retained personal data” of Citizen’s Personal Information Protection Policy provided in the link below for the procedure for requesting for disclosure, amendment, deletion or discontinuance of usage of retained personal data.

"8. Procedure for disclosure, amendment, and deletion etc. of retained personal data" of Citizen’s Personal Information Protection Policy

6. Inquiries

If you have any questions regarding your personal information, please contact the personal information inquiry desk of Citizen Watch Co., Ltd via the link below.

"9. Inquiries" of Citizen's Personal Information Protection Policy

7. Anonymously processed information

  1. (1) When preparing anonymously processed information, we will process the personal information in accordance with standards prescribed by rules of the Personal Information Protection Commission as necessary to make it impossible to identify a specific individual and to restore the personal information used in the process.
  2. (2) When preparing anonymously processed information, we will take measures for the secure management of such information in accordance with the standards prescribed by the rules of the Personal Information Protection Commission.
  3. (3) When we have prepared anonymously processed information, we will publicly announce the items of information relating to the individual concerned as contained in the anonymously processed information in accordance with rules of the Personal Information Protection Commission.

8. Website management

  1. (1) We have implemented appropriate system and operational security measures, such as a server management system and access restrictions, to ensure the safe management of personal information when operating our company websites.
  2. (2) When we ask each individual to provide personal information via our company website, we use communication encryption technology such as SSL (Secure Sockets Layer) to protect his/her personal information.
  3. (3) Our company website uses Google Analytics. For more information on how Google Analytics collects and processes data, please visit the webpages of Google Corp.
    HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES

9. Cookies, etc.

  1. (1) Cookies and other similar technologies ("Cookies, etc.".) are available on our company website in some cases.
  2. (2) We may use information obtained through cookies, etc. for the following purposes.
    • (i) To ensure that the next time our customers visit our company website, they will be able to view it as a continuation of their previous visits without having to repeatedly enter the same information.
    • (ii) In order to improve services by statistically analyzing the usage of our company website without including information identifying individual customers.
    • (iii) To distribute our advertisements to customers who use our website and third parties with similar characteristics to those of the customers. The main advertising distribution services used on our website for this purpose are as described in Section 5 of this Article.
  3. (3) In principle, the information we obtain through cookies, etc. does not identify specific individuals. However, if you have registered your personal information for our services for its members, we may associate it with information retained by our company that identifies you. In that case, we will also manage the information obtained by cookies, etc. associated with personal information as such information in accordance with our Personal Information Protection Policy.
  4. (4) By changing the settings of your web browser, you can refuse to receive cookies, etc., and display a warning if you receive cookies, etc. In that case, however, some services may not be available.
  5. (5) You can stop the distribution of advertisements by refusing to receive cookies, etc. by accessing the websites provided by the ad-service provider. Please note, however, that in such a case, you may not be able to use the products and services of the same provider.
  6. Major ad-service providers Privacy (Cookie) policy How to stop accepting ads
    Google LLC and Google networks Google Privacy Policy Blocking specific ads

10. Access Log

  1. (1) As our company website obtains and records the IP address and access information of the customer, we can obtain usage information of the pages etc. visited by the customer ("Access Log").
  2. (2) We may use Access Log to:
    • (i) To improve services by statistically analyzing the usage of our company website without including information identifying individual customers.
    • (ii) To determine and solve the cause of problems with our company web servers.
    • (iii) If you have registered your personal information for our services for its members, we may associate it with information retained by our company that identifies you. In that case, the Access Log associated with personal information will also be managed as personal information in accordance with our Personal Information Protection Policy.

11. Google Customer Match

We use Google Customer Match to customize and display advertisements and content about our products and services that you see on Google services to improve convenience. For this purpose, we share some of your personal information with Google and use it only for the purpose of displaying our advertisements on Google services.

12. Others

We may make changes to this Personal Information Protection Policy without notice in order to achieve better management or to comply with revisions to relevant laws and regulations.
In such cases, we will publish this Personal Information Protection Policy after revision without delay, and after publication, we will handle personal information on the basis of the revised Personal Information Protection Policy. However, in the case of content changes that require the consent of the individual under laws and regulations, the consent of the individual is requested by the method prescribed by our company.

Date of establishment: January 14, 2020

Date of last revision: September 27, 2021