• TOP
  • Privacy Policy

Privacy Policy

Request for disclosure, amendment, deletion or discontinuance of usage of retained personal data

  1. We do our best to properly meet request(s) from individuals regarding handling retained personal data such as disclosure, amendment, deletion or discontinuance of the usage of retained personal data (collectively "Request"), after confirming the individual's Request and identity.
  2. When making Request, please fill in and issue the below specified Request form and send us by mail, together with the below specified identity verification documents enclosed, to the address shown below in this policy.
    Please download the Request form and refer to the further information regarding the required identity verification documents below;
  3. In order to prevent leakage or damage of personal information and maintenance of accuracy, we will provide written response after confirming the needed information in the specified Request form and identity verification documents.
    While we make effort to provide prompt response to meet the Request, please note that it may take time as we work on confirmation and identification to ensure quality and accuracy.
  4. Please be also advised that we do not return those Request form and the identity verification documents received. We will maintain the Request form received in a proper manner and dispose the identity verification documents by appropriate means.

1. Request Form concerning the personal information

  1. For security and safety management reason, we only accept Requests by mail (preferably by registered mail) in which enclose.

    1. ① Completely filled Request Form and;
    2. ② Identity Verification Documents.

    To make Request(s), please send us the above specified documents by mail at;

    the personal information inquiry desk of Citizen Watch Co., Ltd.
    6-1-12, Tanashi-cho, Nishi-Tokyo-shi, Tokyo 188-8511

    * Please note that we do not accept Requests by e-mail, fax or telephone, and the costs of Requests including postage fee are at individuals' expense.

  2. We may contact you or your representative in case needed for additional or further information, as we work on the procedure to meet your Request.
  3. Please be advised that we may be unable to meet your Requests in the following cases;
    (We will inform you in writing so if the case arises.)
    1. ① When the identity of the individuals cannot be verified , such as inconsistency with registered address, name or the like;
    2. ② When we are unable to identify the representatives in case needed;
    3. ③ When we are unable to identify the personal information held by us based on the information on your Request form;
    4. ④ When the personal information is not falling under Retained personal data;
    5. ⑤ When there is a possibility of harming the individuals or third party's life, body, fortune or other rights and interests;
    6. ⑥ When there is a possibility of interfering seriously with us implementing its business properly;
    7. ⑦ When the Requests constitutes violation of other laws and regulations.
Disclosure of Personal Information
PDF file(64KB)
Amendment of Personal Information
PDF file(55KB)
Erasure of Personal Information(*)
PDF file(54KB)
Discontinuance of Usage of Personal Information(*)
PDF file(55KB)

(*) Please note that by completion of erasure or discontinuance of usage of personal information at your request, some/all of the services may become unavailable.

2. Identity Verification Document

  1. When you make Requests, you are required to submit any one or one set of the identity verification documents specified below.
  2. We will use Request form and identity verification documents received from individuals or its representatives only for the purpose of which to meet your Requests.
  3. Please be advised that we do not return those Request form and the identity verification documents received. We will maintain the Request form received in a proper manner, and dispose the identity verification documents by appropriate means after we finish the requested procedure.
document
*Please note the followings
① Copy of Japanese driver's license
Must be valid and identifiable with the name, current address and photo of individual's face.
② Copy of passport
Must be valid and identifiable with the name current address and photo of individual's face.
③ Copy of certificate of residence
Issued within the last 3 months.
④ Copy of Japanese pension book
and
Copy of public utilities bill
Must be valid and identifiable with the name and current address.
⑤ Copy of health insurance card
and
Copy of public utilities bill
Must be valid and identifiable with the name and current address.
⑥ Copy of Certificate of foreign registration
Must be valid and has qualified resident status Back INVESTORS MENU START

3. Request by representatives including statutory guardian

  1. When a representative appointed by individuals including statutory guardian wish to make requests on behalf of the individuals, the representative is required to submit identity verification document of the representative itself as well as those of the individuals.
    * Please refer the "2. Identity Verification Document" page for submission.
  2. Representatives making requests are also required to submit the specified documents below to verify and confirm the designation and appointment by the individuals.
When you are statutory guardian
① Copy of extract of family register
or
② Certificate of registered matters provided by Article 10 of the Act of Guardianship Registration
(Act No. 152 of 1999)

Issued within 3 months.
When you are privately appointed representatives/agent
③ Letter of proxy specified in our policy
And
Copy of Seal registration certificate of the individual person who appoint you as a representative/agent
(※ Must be the certificate of which seal is affixed on the letter of proxy)
click the file to download; Letter of proxy (PDF file, 50KB)
Please note the followings;
  1. When the representatives/agent wish to receive the response upon your requests from us, it is required that the letter of proxy has clear statement as "the individual person delegates its authority to the representatives/agent to receive the response from us". If there is no above mentioned statement, the response will be directly sent to the principal.
  2. We will use Request form, identity verification documents and letter of proxy received from representatives, only for the purpose of which to meet the requests. We do not return those documents received, and we will maintain the request form and letter of proxy in a proper manner, and dispose the identity verification documents by appropriate means after we complete the requested procedure.
  3. The costs of Requests including postage fee are at individuals' expense.
  4. For security and safety reason, we only accept Requests by mail (preferably by registered mail).