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Privacy Policy

Citizen Watch Co., Ltd.

We, Citizen Watch Co., Ltd.("Citizen") believe that the protection of personal information acquired from our customers, clients, business associates, shareholders and all other persons concerned with our business ("individuals") is an important social responsibility. To protect all those personal information, we comply with the Act on the Protection of Personal Information Law (Act No.57 of 2003) and other Japanese applicable laws and regulations including the ministerial guidelines and our Privacy Policy. We implement this Privacy Policy to provide guidance for protection, management and use of all personal information held by us.

1. Definition of "Personal information"

The term "Personal information" as used in this Privacy Policy, means information about a living individual which can be identify the specific individual by name, date of birth, telephone number, e-mail address or other description contained such information, and including such information which will allow easy reference to other information and will thereby enable to identify the specific individual ("individuals").

2. Acquisition of personal information

When acquiring personal information, we will obtain the individuals' consent except in cases in which handling of personal information is based on laws and regulations.
We will clearly notify the individuals the purpose of the use of personal information upon its acquisition, and we will use the personal information only within the scope necessary for the achievement of the purpose(s) of use which has been specified to the individuals.

3. Purpose(s) of the utilization

In principal, we use the acquired personal information within the scope of the following purpose;

  1. Personal information of our customers
    ①Conduct of questionnaire survey, implementation of product and service monitoring programs for our service improvement and development of our products or the like;
    ②Provision of information;
    ③To properly response to inquiries or consultation;
  2. Personal information of officers and employees of business associates
    ①Personnel management and administration;
    ②Notification or reporting in compliance and accordance with applicable laws and regulations;
    ③Compliance under the labor laws and regulations for retired employees;

4. Management of personal information

We manage all personal information in a proper manner in principal, otherwise stipulated by laws, to prevent unauthorized access, loss, alternation, leakage, damage or loss, and to ensure the safety and accuracy of personal information acquired. We appoint supervisors in every section handling personal information, and the supervisors undertake the necessary and appropriate measures to protect and use personal information in a proper manner.

5. Non-disclosure to third parties

We do not disclose personal information acquired to any third parties, except in the following cases:

  1. When the individuals have given a prior consent to the disclosure;
  2. When the personal information is unable to lead to identification;
  3. When we outsource or subcontract our business activities in part to third parties ("Subcontractors"), in which case, personal information is only used within the purpose, of which individuals have given prior consent to us. (In this case, we are fully aware that we are responsible for the outsource or subcontracting. We carefully choose proper Subcontractors and will exercise necessary and appropriate supervision over the Subcontractors to ensure the security control of the personal information and prevent any misuse or leakage);
  4. When the disclosure of personal information is required by laws, regulations or judicial orders;
  5. When the disclosure of personal information is necessary for the benefit of the relevant individuals or the public interest, and difficult to obtain individuals' consent at the time;
  6. When personal information is provided as a result of succession of the business transfer, corporate division, in merger or otherwise (In such case, personal information is only used within the scope and purpose which individuals have given prior consent).

6. Request for disclosure, amendment, deletion or discontinuance of usage of personal information

  1. We do our best to properly meet request(s) from individuals regarding handling personal information such as disclosure, amendment, deletion or discontinuance of the usage of personal information (collectively "Request"), after confirming the individual's Request and identity.
  2. When making Request, please fill in and issue the below specified Request form and send us by mail, together with the below specified identity verification documents enclosed, to the address shown below in this policy.
    Please download the Request form and refer to the further information regarding the required identity verification documents below;

    Request Form
    Identity Verification Documents
    Identity Verification Documents of Representative
  3. In order to prevent leakage or damage of personal information and maintenance of accuracy, we will provide written response after confirming the needed information in the specified Request form and identity verification documents.
    While we make effort to provide prompt response to meet the Request, please note that it may take time as we work on confirmation and identification to ensure quality and accuracy.
  4. Please be also advised that we do not return those Request form and the identity verification documents received. We will maintain the Request form received in a proper manner and dispose the identity verification documents by appropriate means.

7. Personal information of person under 20 years old

We protect and treat personal information of person under 20 years old in equal measure as we protect other individuals' personal information. We will obtain parental guardian's consent as needed, when we acquire personal information of person or receive Request from person under 20 years old.

8. Security on website

  1. We take necessary and proper measures to operate and manage our own website for the security and safe control purpose, and in order to do so, we operate management and system controlling structure, further out the access restriction on our web server.
  2. Please be advised that when individuals contact us via our website, all the information is encrypted and protected by transmission using SSL (Secure Sockets Layer) protocol for safety purpose.
  3. We may use cookies in part of our service on our website, in order to only help us better serve you as individuals such as statistical process of website access information, though, we will ensure that we will not use cookies to identify or to violate individuals' privacy or environment.

9. Revisions

Please be advised that we may, from time to time revise this Privacy Policy, in order to improve our management and safeguard system, or to comply with latest laws and regulation as needed.

10. Inquiries

With respect to inquiries concerning your personal information, please contact us at;

By mail
Citizen Watch Co., Ltd.
6-1-12, Tanashi-cho, Nishi-Tokyo-shi, Tokyo 188-8511, Japan

Business Hour: 9:00-17:45 (Japan time) Monday through Friday
(Closed on our company holidays)

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