CSR Management Structure

CSR Management Structure

CSR Management Structure

In October 2016, the three companies of CITIZEN HOLDINGS CO., LTD., CITIZEN WATCH CO., LTD., and CITIZEN BUSINESS EXPERT CO., LTD. merged to begin corporate activities as the newly formed CITIZEN WATCH CO., LTD. coinciding with this merger, we reassessed and reinforced the CSR activities implemented as the CITIZEN Group up to that point.
Centering on the CSR Department of CITIZEN WATCH the CSR committee and CSR department in each Group company collaborate and share information.
The CSR departments in each Group company periodically meet and hold a Group CSR Liaison Conference in which they discuss directions and measures regarding Group-wide activities, and share best practices within the Group, such as confirming the status of activities in each company.
In addition, the CITIZEN Group has linked its CSR objectives to the “Citizen Group Code of Conduct,” and practices CSR activities in which everyone participates so that each employee contributes what they can to society on a daily basis without ever forgetting the origins.

Chart of the CSR Management Structure

Chart of the CSR Management Structure

Results of CSR Awareness Survey

Each year, we conduct a CSR awareness survey targeting management and employees (including temporary employees) of the CITIZEN Group (a total of 36 companies in Japan in FY-2016) to ascertain levels of awareness concerning CSR and corporate ethics within the CITIZEN Group.
Question 1, concerning improvement in respect for the law, indicates that steady progress is being made in the permeation of CSR. However, issues still remain. Question 2 indicates that awareness of the Corporate Ethics Hotline (CSR Hotline) is just not increasing, while Question 3 shows that utilization of the Corporate ethics hotline (CSR Hotline) is static with only 1/3 of employees willing to use it.
In October, the “Citizen Group Code of Conduct” was revised to promote the spread of the Code of Conduct on a global basis.

Results of CSR Awareness Survey

[Number of Respondents]
FY2013: 7,405 out of 8,546 persons (39 subsidiaries targeted: response rate of 86.6%)
FY2014: 7,132 out of 8,472 persons (39 subsidiaries targeted: response rate of 84.2%)
FY2015: 8,153 out of 9,253 persons (41 subsidiaries targeted: response rate of 88.1%)
FY2016: 8,412 out of 9,283 employees (36 subsidiaries targeted: response rate of 90.6%)