The aim of this publication, CSR Report 2012, is to provide all of our stakeholders with a straightforward outline of the Citizen Group's business activities and the Group's approach and initiatives in relation to its social responsibilities. In this report, we will present the CSR activities we were involved in during fiscal 2011 through portrayals of our employees, based on the Citizen Group Code of Conduct, which are indices for accomplishing even more of our social responsibilities. In this special section, we describe the measures that we will take based on the lessons that the Citizen Group learned during the Great East Japan Earthquake, as well as our support programs for the areas affected by the earthquake. We asked our employees around the world "What does CSR mean to you?" They appear in the photographs holding signs with their responses written on them. Seeing the faces of the employees responsible for CSR will give you a real sense of how CSR works when all employees participate.
Although designed to make the Citizen Group's CSR activities known to the general public, this report also serves as a guide for every employee in the Group, to help them understand and carry out CSR activities.
To provide details of the Citizen Group's activities in a more straightforward manner, we have since last fiscal year been offering this publication as a digest while featuring extensive details of all our initiatives on our website. For full details of the Citizen Group's CSR activities, please refer to our website.

• Economic and social data: 89 domestic and overseas Citizen Group companies
• Environmental data: 34 domestic and overseas Citizen Group companies

Fiscal 2011 (April 1, 2011 to March 31, 2012) Some data from fiscal 2012 is also included.

• Sustainability Reporting Guidelines 2006 (GRI)
• Environmental Reporting Guidelines 2012 (Ministry of the Environment, Japan)
• Environmental Accounting Guidelines 2005 (Ministry of the Environment, Japan)

GRI Guidelines Balance Sheet